GENERAL SHIPPING & DELIVERY TERMS

• All parcels are delivered by courier service. Store pick-up is available for the next day. 
• If the dispatch day falls on Public Holidays, Saturday or Sunday, dispatch will be on the next working day.
• All transit times are subject to courier transport conditions and the volume of parcel traffic.
• If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges, or expenses arising out of the late delivery.
• We are not responsible for wrong or undeliverable addresses.
• In case the courier service returned the parcel due to the wrong address, we will contact the buyer immediately through phone or email. Shipping fees are payable by the buyer for re-delivery. The order is considered complete if there is no reply at all for 7 days. After 7 days, re-delivery is applicable depending on stock availability or a refund will be issued should stock went out.

When will I receive my order?

After your order is verified and payment has been cleared (immediate for IPAY88 option or bank deposit option via bank transfer), we will ship out your order within the following time frame:

• West Malaysia: 2- 3 working days (Except Sundays and Public Holidays)
• East Malaysia:  2- 7 working days (Except Sundays and Public Holidays)

Note: Your tracking number will be available on the courier tracking site in the next 24 hours with the details of the courier partner in the same notification e-mail.

However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. klmwholesale.com.my shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to collect your delivery, our delivery company may leave a card giving you instructions on either re-delivery or collection from the delivery company.

What are the shipping/delivery rates?

West Malaysia

Standard Delivery charges:-

• KLM Wholesale charges are base on weight and location by our own lorry driver. 

Can I cancel my order after the order has been shipped?

Unfortunately, we are unable to accommodate your request for cancellation once the item has been shipped.